Frequently Asked Questions

What does WILDGRID sell?

WILDGRID specialises in practical equipment for off-grid living, caravans, campervans, camping and outdoor use, including portable power, solar equipment, water and sanitation products, storage and outdoor essentials.

Do you hold every product in one warehouse?

Not necessarily. Our range can be supplied from different locations, so products in the same order may occasionally be dispatched separately.

How do I know whether a product is compatible with my setup?

Please check the specifications and compatibility information on the product page before ordering. For electrical, solar, battery and vehicle-specific products, confirm the required voltage, connectors, dimensions and power limits for your particular setup.

Can I contact you before ordering?

Yes. Use our Contact page if you need help with a product or have a question about an order.

Where can I find delivery information?

Delivery options and charges are shown during checkout where applicable. You can also read our Delivery Information page for general guidance.

What if I need to return something?

Please refer to the store's refund and returns information for the conditions that apply to your purchase, or contact us if you need assistance with an existing order.